2012 Annual Sustainability Report
Awards and Recognition
Algar Agro
AMIS Award
AMIS (Associação Mineira de Supermercados. or Minas Gerais State Association of Supermarkets).
Gente Nossa Fornecedor (Our People Supplier) Award
Oil category, awarded by Amis - Minas Gerais State Association of Supermarkets.
Correio de Uberlândia's Top-of-Mind Award
The local newspaper Correio de Uberlândia awards the brands most recalled by local consumers.
Algar Segurança
Correio de Uberlândia's Top-of-Mind Award
Algar's security company stood out among the brands most recalled by consumers in the city of Uberlândia.
Prêmio Visão Agro Paulista 2012 (2012 Visão Agro Award – São Paulo State)
One of the highlights in Security and Access Control.
Prêmio Visão Agro Nacional 2012 (2012 Visão Agro Award – Brazil)
One of the highlights in Security and Access Control.
Prêmio Melhores do Ano (Best of the Year Award)- TOP 100 Aitmap 2012
Was ranked high among the top companies in the year by Associação de Imprensa e Cultura do Triângulo Mineiro e Alto Paranaíba (Press and Culture Association of Triângulo Mineiro and Alto Paranaíba).
Algar Tecnologia
Brazil's Most Admired Companies–Carta Capital Magazine
Was ranked high among Brazil's most admired companies; 4th in the contact center category.
Melhores e Maiores do Brasil 2012 (Brazil's 2012 Best and Biggest) – Exame Magazine
One of the highlights among Brazil's 1,000 largest companies. The company climbed 31 positions (to 873rd) in relation to the previous year.
Prêmio Consumidor Moderno 2012 (2012 Modern Consumer Award)
Was elected the contact center of the year in the 13th edition of Prêmio de Excelência em Serviços ao Cliente (Client Service Excellence Award), given by the Consumidor Moderno (Modern Consumer) Magazine.
TOP 10 Full Outsourcing – Série Estudos Yearbook
10th position in the Full Outsourcing ranking, with the best improvement among all players, in the main ranking of the industry.
Top 200 2012 – Informática Hoje (IT Today) Yearbook
Was ranked 43rd among the top IT companies, climbing 55 positions in relation to the previous year.
IDC (International Data Corporation) Ranking
A 2011 study ranked Algar Tecnologia among the top-growing IT companies.
INSADI Award in Process Excellence
The DTH Lean case, the first major project in which Algar Tecnologia used the Lean Seis Sigma methodology, won first prize in the Process Excellence category.
Prêmio Nacional de Telesserviços 2012 (2012 Brazilian National Tele-Services Award)
The TOP Performance case won first prize in the Best Job Training Initiative category of the award, given by Associação Brasileira de Telesserviços (Brazilian National Tele-services Association), which undertakes initiatives so that its members are motivated and united around a common purpose, and can, therefore, help their clients achieve their goals more assertively.
SAP Hosting Partner
Received the international certification SAP Hosting Partner, recommended by SAP Global, which recognizes superior performance, scalability and availability of the IT environment.
SCC (Support Center Certification) Seal
Two service desk operations of the company received the certification, given by HDI Help Desk Institute.
Selo Amigos da Cultura (Friends of Culture Seal)
Uberlândia Municipal Government.
Prêmio Empresário Amigo do Esporte (Entrepreneur Friend of Sports Award)
A tribute from the Ministry of Sports for the entrepreneurs who mostly contributed to sports projects through the Sports Incentive Law.
Algar Telecom
Brazil's 20 Most Innovative Companies–Época Magazine
Was ranked Brazil's 10th most innovative company (1st among telecom companies).
The 100 Most Innovative Companies in the Use of IT - IT Mídia and InformationWeek Brasil
The Portal de Vendas (Sales Portal) case won first prize in the Technology, Media and Telecommunications category.
XII ABT Award – Associação Brasileira de Telesserviços (Brazilian Association of Tele-services)
Gold trophy in the Innovation category with the case "URA de Desbloqueio" and silver trophy in the Internet and Social Media category with the case "SAC 2.0 CTB".
Prêmio Tele.Síntese de Inovação (Tele.Síntese Innovation Award)
2nd runner-up in the yearbook with the case "Repórter 3G" (3G Reporter).
2012 Aberje Award – Associação Brasileira de Comunicação Empresarial (Brazilian Association of Corporate Communication)
First national prize in the Communication with Consumers category with the case "CTBC Responde" (CTBC Replies) and 1st regional prize in the Communication with Society category with the case "Iniciativa Verde" (Green Initiative).
Best Companies to Work in Brazil – Época Magazine
Was ranked 37th among the 130 Best Companies to Work in Brazil by the Great Places to Work Institute.
Melhores Empresas para Trabalhar em TI e Telecom 2012 (Best IT and Telecom Companies to Work – 2012) – ComputerWorld
Was ranked 25th among the 100 Best IT and Telecom Companies to Work in Brazil by the Great Places to Work Institute.
Prêmio Consumidor Moderno de Excelência em Serviços ao Cliente 2012 (2012 Modern Consumer Award for Excellent Client Services)
Winner in the Regional Fixed-Line Phone Services category and in the Regional Mobile Phone Services category.
2012 Sustainability Ranking – Imprensa Magazine
Was one of Brazil's highlights in the "The Most Sustainable Companies According to the Media" ranking.
Algar Tecnologia
Brazil's Most Admired Companies–Carta Capital Magazine
Was ranked high among Brazil's most admired companies; 4th in the contact center category.
Melhores e Maiores do Brasil 2012 (2012 Brazil's Best and Biggest) – Exame Magazine
Was one of the highlights among Brazil's 1,000 largest companies. The company climbed 31 positions (to 873rd) in relation to the previous year.
Prêmio Consumidor Moderno 2012 (2012 Modern Consumer Award)
Was elected the contact center of the year in the 13th edition of Prêmio de Excelência em Serviços ao Cliente (Client Service Excellence Award), given by the Consumidor Moderno (Modern Consumer) Magazine.
TOP 10 Full Outsourcing – Série Estudos Yearbook
10th position in the Full Outsourcing ranking, with the best improvement among all players, in the main ranking of the industry.
Top 200 2012 – Informática Hoje (IT Today) Yearbook
Was ranked 43rd among the top IT companies, climbing 55 positions in relation to the previous year.
IDC (International Data Corporation) Ranking
A 2011 study ranked Algar Tecnologia among the top-growing IT companies.
INSADI Award in Process Excellence
The DTH Lean case, the first major project in which Algar Tecnologia used the Lean Seis Sigma methodology, won first prize in the Process Excellence category.
Prêmio Nacional de Telesserviços 2012 (2012 Brazilian National Tele-Services Award)
The TOP Performance case won first prize in the Best Job Training Initiative category of the award, given by Associação Brasileira de Telesserviços (Brazilian National Tele-services Association), which undertakes initiatives so that its members are motivated and united around a common purpose, and can, therefore, help their clients achieve their goals more assertively.
SAP Hosting Partner
Received the international certification SAP Hosting Partner, recommended by SAP Global, which recognizes superior performance, scalability and availability of the IT environment.
SCC (Support Center Certification) Seal
Two service desk operations of the company received the certification, given by HDI Help Desk Institute.
Selo Amigos da Cultura (Friends of Culture Seal)
Uberlândia Municipal Government.
Prêmio Empresário Amigo do Esporte (Entrepreneur Friend of Sports Award)
A tribute from the Ministry of Sports for the entrepreneurs who mostly contributed to sports projects through the Sports Incentive Law.
Engeset
Top 200 2012 – Informática Hoje (IT Today) Yearbook
Engeset was ranked 13th among Brazil's 50 largest system integration companies.
Melhores Empresas para Trabalhar em TI e Telecom 2012 (Best IT and Telecom Companies to Work – 2012) – ComputerWorld
Was ranked 97th among the 100 Best IT and Telecom Companies to Work in Brazil by the Great Places to Work Institute.
2012 Telecom Yearbook
Ranked 56th among the 100 largest IT companies.
ISO 9001 – Bureau Veritas Certification
Earned ISO 9001 (Quality Management) recertification in October 2012.
ISO 14001 – Bureau Veritas Certification
Earned ISO 14001 (Environmental Management) recertification in October 2012.
Rio Quente Resorts
Best Companies to Work in Brazil 2012 – Época Magazine
Was ranked 43rd among the 100 best companies selected by the Great Places to Work Institute, jointly with Época Magazine.
Best Companies to Work in the Center-West Region 2012 – Época Magazine
5th among the best companies selected by the Great Places to Work Institute, jointly with Época Magazine.
2012 Você S/A Guide – The Best Companies for you to Work
Was one of the best companies to work in the Services industry.
O Melhor de Viagem e Turismo (The Best of Viagem e Turismo (Travel and Tourism) Magazine) – Reader's Choice
Abril Publishing House's Viagem e Turismo Magazine–top-of-mind country resort in the 2012/2013 edition of the award.
Caio Award – Eventos (Events) Magazine
Won the Gold Award (1st price) in the Enterprises–Urban or Country Resort (Center- West and North Regions).
ISO 14,001 Seal
This certification shows that the company adopts environmentally responsible practices in its activities.
2012 Excellence Certificate – Trip Advisor
The travel website granted the certification to Hot Park, based on the excellent evaluations received from its users.
