2012 Annual Sustainability Report

Financial Indicators (R$ million)	2010	2011	2012	2012/2011
Gross Revenue	3,253	3,628	4,385	20.9%
Net Revenue	2,635	3,051	3,720	21.9%
EBITDA	517	512	534	4.3%
EBITDA margin	19.6%	16.8%	14.4%	-2.4 p.p.
Net income	185	200	171	-14.5%
Net margin	7.0%	6.6%	4.6%	-2.0 p.p.
Investments	489	288	440	52.8%
Total Debt	1,325	1,726	2,083	20.7%
Net debt	681	881	928	5.3%
Net Debt / EBITDA (times)	1,3	1,7	1,7	-

Corporate indicators	2010	2011	2012	2012/2011
Associates	20,002	21,249	20,714	-2.5%
Training
Investment - R$ million	12.6	15.1	11.0	-27.2%
Training hours	512,487	548,353	473,457	-13.7%
Amount invested by associate	629.94	710.62	535.67	-24.67
Greenhouse gases emission (ton.)
Direct emissions	32,374	27,491	48,092	74.9%
Indirect emissions	4,989	2,948	7,380	150.3%

For easier access to the sustainability indicators, see the GRI indicator index.