Main Indicators

GRI G4 9


associates

17,573
2014
13,813
2013
14,351
2012






Training hours

690,225
2014
761,142
2013
352,568
2012

OPERATING INDICATORS

Revenue Generating Units (in thousand units)



LANDLINE PHONE SERVICES

Concession

812
2014
804
2013
760
2012
Authorization

509
2014
401
2013
310
2012
Total

1,321
2014
1,205
2013
1,070
2012


PAY TELEVISION



122
2014
135
2013
113
2012




BROADBAND

ADSL

387
2014
370
2013
326
2012
Mobile (3G)

108
2014
125
2013
93
2012
Total

495
2014
495
2013
420
2012


MOBILE PHONE SERVICES

Postpaid

277
2014
225
2013
211
2012
Prepaid

874
2014
696
2013
463
2012
Total

1,151
2014
922
2013
674
2012

FINANCIAL INDICATORS

(in thousand reais)

GROSS REVENUE

NET REVENUE

EBITDA

EBITDA MARGIN


NET INCOME

NET MARGIN

INVESTMENTS

TOTAL DEBT


NET DEBT

NET DEBT/EBITDA (TIMES)



CORPORATE INDICATORS

ASSOCIATES 2012 2013 2014
I. MALE 6,311 6,316 8,955
II. FEMALE 8,040 7,497 8,618
GREENHOUSE GAS EMISSIONS
(IN TCO2E)		 2013
2014
DIRECT EMISSIONS 3,146 3,840
INDIRECT EMISSIONS 8,116 11,999